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Staff Training Books


 ProductDescription
Refresh page to view image Beyond Customer Service (PDF)

Keeping Clients for Life

What’s a client worth? Learn the lifetime economic value of a client and techniques for attracting and retaining new clients, rewarding loyal clients, and building referrals.

Online Only

$10 members and nonmembers

Available as an online training course offered by VetMedTeam

*To receive your PDF, click on the link on the confirmation page to download immediately after purchase.

Refresh page to view image Client Satisfaction (PDF) The Other Half of Your Job

The veterinary team’s job doesn’t end with animal health care. This manual provides practical and positive ways of reducing stress, managing difficult clients, and meeting the needs of clients. Includes examples and exercises customized for the veterinary hospital environment.

Online Only

$10 members and nonmembers

Available as an online training course offered by VetMedTeam

*To receive your PDF, click on the link on the confirmation page to download immediately after purchase.

Refresh page to view image Teamwork (PDF)

50 Ways To Make It Work In Your Practice

Teamwork is essential to a successful and efficient veterinary practice. This manual offers fifty ideas to develop stronger teamwork skills to benefit clients and the veterinary healthcare team.

Online Only

$10 members and nonmembers

*To receive your PDF, click on the link on the confirmation page to download immediately after purchase.

Refresh page to view image Telephone Courtesy & Client Service (PDF) The Other Half of Your Job

Phone contact is often your first point of contact with clients, and can make or break your practice. This book complements the VetMedTeam course and covers proper telephone etiquette and problem-solving skills so every caller can feel how much your practice cares. Updated 2014.

Online Only

$10 members and nonmembers

Available as an online training course offered by VetMedTeam

*To receive your PDF, click on the link on the confirmation page to download immediately after purchase.

Refresh page to view image Tips Booklet (PDF)

Attitude is infectious – is yours worth catching? This booklet complements the Teamwork handbook and provides tips on sharpening your listening skills and maintaining a positive attitude in the workplace.

Online Only

Download PDF

Refresh page to view image Your Professional Image (PDF) Personal Empowerment, Professional Success

Successful practices have highly motivated, self-confident individuals on staff who love what they do and do it extremely well. This book complements the VetMedTeam course that is designed to help you, personally and professionally.  It covers methods of cultivating such empowering attributes in yourself and other members of the veterinary healthcare team.  Updated 2014.

Online Only

$10 members and nonmembers

Available as an online training course offered by VetMedTeam

*To receive your PDF, click on the link on the confirmation page to download immediately after purchase.

Pet Health Partnership