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Telephone Courtesy & Client Service (PDF)


Summary The Other Half of Your Job

Phone contact is often your first point of contact with clients, and can make or break your practice. This book complements the VetMedTeam course and covers proper telephone etiquette and problem-solving skills so every caller can feel how much your practice cares. Updated 2014.

Online Only

$10 members and nonmembers

Available as an online training course offered by VetMedTeam

*To receive your PDF, click on the link on the confirmation page to download immediately after purchase.

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