Explore real-world scenarios of heightened client emotion and gain a dual-perspective approach to navigating these challenging encounters. Through practical case examples, learn how to manage client expectations, defuse emotional outbursts, and address miscommunication with empathy and professionalism. Come away with tools for maintaining composure and compassion in the face of client distress.

This session originally was presented at AVMA’s 2026 Veterinary Leadership Conference.

1.0 CE Credit
$15 AVMA/SAVMA Members
$30 Non-members